Terms and conditions

2. A problem with an order

If you find a problem with your order, write to us within 30 days of receiving it, with a description and photos of the problem. After that, we may decline any request. See also our returns policy.

We are not responsible for errors beyond our control, including those caused by you, third-party delays or flaws inherent in the electronic-image-to-print process.

3. Price and payment

All prices and amounts on the Site are in Canadian dollars (CAD), before tax, unless otherwise noted. By submitting an order, you agree that we may charge your credit card for all applicable charges, taxes and delivery fees. Full payment is required before we process your order.

Once you approve a proof, we begin processing your order. No changes to artwork, job characteristics or turnaround are possible after proof approval. We are not responsible for delays caused by a proof that is not approved or approved late.

We strive for accuracy but reserve the right to correct any error in pricing, promotions or descriptions, and to correct, cancel or refuse any order based on incorrect pricing or an inaccurate application of a promotional code.

4. Proofs, approvals and colour accuracy

After you order, we send you a PDF proof that you approve in your account. An electronic proof is not a perfect colour reproduction of your printed piece: it cannot show colour changes from converting RGB or Pantone colours to CMYK and may not reveal some transparency or overprint issues.

We do not start printing until you approve the proof. A late approval delays your order. We strive to reproduce colours as closely as possible to your files. However, because screens differ and because of the CMYK printing process, some colour variation may occur. By placing an order, you accept these limitations.

5. Production time

Production time begins once you approve your proof. It begins at 9:00 AM Eastern Time on the first business day following approval. For example, a proof approved at 8:50 AM enters production that same day; approved at 9:10 AM, it enters production the next business day. We are closed on weekends and holidays, which are not counted.

The production time shown on each product is met when the order is handed to the carrier, delivered by our local delivery or ready for pickup. We do not guarantee carrier transit times and are not responsible for carrier delays. Cancelling an order because of production time is only possible if you stated in the order notes the date by which it must ship.

6. Errors

Accent is not responsible for any of the following errors in a final product:

• Spelling, grammar or punctuation errors
• Incorrect graphics or design elements
• Low-resolution images or photographs
• Colour transparency issues
• Damaged fonts
• Overprints (printing one colour on top of another)

Nor are we responsible for improper file setup, including bleeds, crop marks, finished size, die lines, folds, scores or perforations, page alignment or orientation. Accent does not change design elements in your files without your approval.

7. Artwork ownership

Our prepress department reviews all submitted files before printing. However, you remain responsible for the accuracy of your print-ready files: proofread them carefully before sending them.

By submitting artwork, you certify that you have the legal right to use the images in your files and that they do not infringe the rights of others. If you do not own the copyright, you represent and warrant that you have the copyright owner’s permission. If your artwork infringes intellectual property rights, you will indemnify, defend and hold Accent harmless from any resulting claims. Accent reserves the right to refuse content that may offend some of our customers or employees; such a refusal is not a judgment of your work.

8. Sales taxes

Sales taxes (GST, QST or HST) apply according to the delivery province. If you are tax-exempt, you must provide an exemption certificate before your order is processed.

9. Shipping and risk of loss

Transit times are counted in business days and exclude weekends, holidays and the day of pickup by the carrier. Accent is not responsible for delays caused by carriers, equipment breakdowns, weather or other unforeseen events. Once we hand your order to the carrier, all risk of loss or damage passes to you. We do not ship to P.O. boxes.

10. Accent property and work product

All content and software on the Site, including text, graphics, logos, images and data compilations, are the exclusive property of Accent and protected by Canadian and international property and copyright laws. Materials developed or created in producing your printed product are the property of Accent. We do not resell your printed products or use them in advertising without your consent.

If you submit content to Accent, you grant us a non-exclusive, royalty-free, perpetual, irrevocable and sublicensable right to use, reproduce, modify and display that content as needed. You represent and warrant that you control all rights to the content and that its use does not violate this policy. You will indemnify Accent for any claim resulting from content you supply. Comments, ideas and suggestions you submit become our exclusive property, without compensation.

11. Your account

You are responsible for keeping access to your account confidential and for all activity under it. Accent reserves the right to refuse service, close accounts or cancel orders at its discretion.

12. Code of conduct

You may use the Site only for legitimate purposes, such as purchasing the products and services offered. Unauthorized use, including illegal, speculative or fraudulent activity, is prohibited. You agree not to compromise the Site’s security, modify its content or interfere with the rights of third parties.

13. Privacy

By using the Site and your account, you consent to our use of your personal information to process your orders. We do not sell your information or disclose it to unrelated third parties. See our privacy policy.

14. Limited licence

We grant you a limited, non-transferable licence to use the Site. This licence does not include reselling its content or using data mining tools. All rights not granted are retained by Accent.

15. Indemnity

You agree to indemnify, defend and hold Accent harmless from any claim, loss or damage arising from your use or misuse of the Site.

16. Copyright complaints

If you believe your work is used without right on the Site, write to anthony@accentimpression.com with your contact details, evidence of your copyright and a description of the infringement.

17. Links to third-party websites

Links to third-party websites are provided for convenience. Accent does not control these sites and is not responsible for their content or availability.

18. Trademarks and software

Accent trademarks may not be used without its prior written consent. You may use the Site’s software only to use the Site; you may not modify, distribute or reverse engineer it.

19. Disclaimer of warranties

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH NO GUARANTEE OF FUNCTION OR ACCURACY. TO THE EXTENT PERMITTED BY LAW, ACCENT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE OR ITS CONTENT.

20. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, ACCENT IS NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE SITE OR ITS PRODUCTS. ITS LIABILITY IS LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AT ISSUE.

21. Entire agreement, modification and no waiver

These terms and conditions are the entire agreement between you and Accent. We may change them at any time; the version in force when you order applies. No conduct by Accent is a waiver of its rights.

22. Governing law and courts

These terms and conditions are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. Any dispute falls under the exclusive jurisdiction of the courts of Quebec, subject to the rights the law grants consumers.